Privacy Policy for Talk to Lotus

Talk to Lotus (“we,” “us,” or “our”) provides a mental health and emotional well-being companion app, owned and operated by Lotus Labs Wellness Inc., a C Corporation based in California. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use Talk to Lotus. We are committed to protecting your personal information and your right to privacy.

Contact Us:

For any questions or concerns regarding your privacy, please contact us at:

• Email: info@talktolotus.com
• Address: Lotus Labs Wellness Inc., Orange County, CA. Physical address available upon request.

a. Personal Information

• Profile Data: When you register for an account, we collect your username, full name, pronouns, and other profile-related information you provide.
• Session Information: Details of your sessions, including summaries, duration, insights, and other relevant metadata.

b. Automated Data Collection

Usage Details: Information automatically collected about how you interact with our app, such as access times, device information, and browsing history.

c. Aggregated and De-identified Data

We analyze aggregated, de-identified data from users to identify trends and enhance our services. This data is used solely for research and service improvement purposes and does not include any personally identifiable information.

d. Personalization and Targeted Communication

We may use your data to personalize and send automated email communications that are tailored to your needs, interests, and preferences. This helps us provide you with relevant information and support that you may find valuable. Please note that these emails are generated through an automated process, and no one within our team or our service providers has access to the personalized data used in this pipeline. Your privacy is paramount, and the entire process is designed to ensure that your information remains confidential and secure.

We process your personal data under the following legal bases:

• Consent: We may process your data if you have given us explicit consent to use your personal information for a specific purpose.
• Legitimate Interests: We process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations Beyond Our Control: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

We implement and maintain robust technical and organizational security measures to protect your personal information from unauthorized access, loss, alteration, or misuse. However, no internet-based site can be 100% secure and we cannot guarantee absolute security. If you do not feel comfortable with this, do not share explicit and private information on Talk to Lotus.

We may employ third-party companies and individuals to facilitate our service (“Service Providers”), provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will delete or anonymize your personal information when it is no longer needed.

Under applicable law, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Rectification: You can request that we correct or update any of your personal information that is inaccurate or incomplete.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions.
• Restriction of Processing: You can request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Object to Processing: You can object to the processing of your personal information where we are relying on a legitimate interest.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at rasha@getclairity.io. We will respond to your request in accordance with applicable laws.

Talk to Lotus is not intended for individuals under the age of 17. We do not knowingly collect personal information from children under 17. If we learn that we have collected personal information from a child under 17, we will delete that information promptly.

Your information, including personal information, may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. By using our service, you consent to such transfers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
• Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information.

To exercise your California privacy rights, please contact us at info@talktolotus.com or through our app settings.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@talktolotus.com
• Address: Lotus Labs Wellness Inc., Orange County, CA (Physical Address Available on Request)

This Privacy Policy is effective as of 09/02/2024.